At Carlson, your satisfaction is as important to us as the high quality of our products, which is why we prioritize providing a seamless shopping experience. As part of our commitment to excellent service, we’ve established a comprehensive, hassle-free Return and Refund Policy.
1. 30-Day Money-Back Guarantee: If you're not completely satisfied with your carlsonlabs.com purchase, simply return the unused item within 30 days from the date of delivery for a full refund (excluding shipping costs).
2. Easy Returns Process: To initiate a return, please contact carlson@carlsonlabs.com and provide your order number and reason for the return. Our customer service team will be there to assist you.
3. Free Return Shipping: Occasionally, mistakes happen. If you receive an incorrect item or damaged product, we'll cover the cost of return shipping as well as provide a prepaid shipping label for your convenience.
4. Prompt Refunds: Once we receive your returned item(s), we'll promptly process your refund and notify you via email. The refund will be credited back to your original payment method within 5-7 business days.
At Carlson, we’re dedicated to delivering exceptional customer service while offering pure, quality, award-winning nutritional supplements that support you on your health and wellness journey. As always, feel free to reach out to us at any time if you have questions or concerns about our products or policies: 888.234.5656 or carlson@carlsonlabs.com. Thank you for choosing Carlson.